Our response to Coronavirus (COVID-19) - CareFlight

Updates: CareFlight’s response to Coronavirus (COVID-19)

Page updated: 22/4/2020

As a healthcare organisation caring for patients throughout Australia, CareFlight is working closely with the Federal, State and Territory governments and authorities to ensure there is no disruption to our mission to save lives, speed recovery and serve the community. 

We want to assure you that CareFlight’s aeromedical services remain fully operational and we are taking every precaution to ensure that our clinical and operational teams continue to provide the highest standard of healthcare to Australians who need us. 

We are all responding to a rapidly evolving situation. In response to COVID-19, CareFlight is safeguarding the health and safety of our staff, patients and the community by implementing recommendations from government bodies and the World Health Organisation to do our part to reduce the spread of the virus. 

News 21/4/2020: CareFlight will provide additional services to support communities across the Top End during the COVID-19 health emergency with funding provided by the Australian Government. Read more here.

Clinical work continues with extra safety measures

Our clinical teams are not stopping but are taking the necessary steps to protect themselves and our patients, for example by wearing Personal Protective Equipment (PPE) for all transfers involving patients with any respiratory illness (including possible COVID-19 cases).

CareFlight has teamed up with the Aboriginal Interpreter Service to produce public service announcements for remote Aboriginal communities in the Top End of the Northern Territory.  Videos are available in nine languages here. 

Non-essential activities

Our non-operational support and administrative staff at CareFlight are working remotely to ensure that we are helping the community through social distancing measures.

As a result of these new processes, CareFlight has made the decision to postpone or cancel all non-essential community engagement activities including base visits and community events.

Non-essential training courses that we run have also been postponed or canceled.

Click here for the latest updates on our education and training courses.

What you can do

We will continuously echo the Commonwealth Government’s official advice so you can also play your part in reducing the COVID-19 threat and ensuring that our clinical teams can continue delivering healthcare to Australians by: 

  • Regularly washing your hands with soap and water for 20 seconds
  • Coughing and sneezing into elbow or a tissue 
  • Implementing social distancing and limiting non-essential travel
  • Monitoring for symptoms, such as a temperature 37.5 degrees or greater, sore throat, dry cough or shortness of breath

Accessing correct information and implementing legitimate measures is vital in combatting COVID-19. CareFlight encourages you to source information from credible sources:

You can contact the National Coronavirus Helpline on 1800 020 080 if you feel like you are at risk. 

We thank you for your ongoing support during this time.

If you would like more information on our operations you can contact us through the regular channels here on our Contacts page.