CareFlight International - Air Ambulance and Specialist Medical Services

Our specialist medical teams use jets to transfer critically ill and injured patients nationally and internationally. CareFlight delivers the entire air ambulance service, from first call to admission at the treating hospital using CareFlight operated aircraft and a team of clinical specialists. 
We also provide clinical medical escorts on commercial flights when this is the best option.


For 24/7 emergency tasking and enquiries please call:

1300 655 855 (within Australia)|+61 2 98937683 (outside Australia)

patient loading medi jet

Air Ambulances

CareFlight is the only medical retrieval organisation in Australiasia that owns and operates its own fleet of dedicated jets, turbo prop aircraft and helicopters, providing a national and international integrated air ambulance service.

Our specialist clinical teams are all highly skilled and are trained to work together to provide the best clinical care for patients. Our doctors work at leading teaching hospitals and are specialists in critical care, namely emergency medicine, intensive care or anaesthetics. Our nurses are from intensive care and emergency departments and are aviation nursing trained. They are experienced in managing critically ill and injured patients in out-of-hospital and transport environments.

Our experienced centralised logistics officers are based in Sydney at HelpPoint, our logistics and communications hub, and are available 24 hours a day, seven days a week to answer questions and provide support. They manage domestic and international end-to-end medical retrievals from anywhere to anywhere and will be your dedicated point of contact for the duration of the retrieval. This logistics officer will guide you through the process and take care of all aspects of the coordination and transfer including:

  • Pre retrieval preparation and planning
  • Flight planning and crewing
  • Liaison with travel insurance and assistance companies (when applicable)
  • Coordination between hospitals
  • Ground ambulance transfers
  • International flight clearances
  • Customs and security clearances
  • Emergency visas (when required)
  • Weather reports
  • Commercial clinical medical escorts clearances when an air ambulance is not required.

Patients are transported on multiple modes of appropriately equipped transport including jets, turbo prop aircraft and road ambulances for patient comfort and safety. Our jets and turbo-prop aircraft are conveniently located in Sydney and Darwin, so we are well placed to travel to international locations including Norfolk Island, New Zealand, Asia, Micronesia and Pacific regions.

Careflight is the only medical retrieval organisation in Australasia to hold ISO9001 and European Aero Medical Institute (EURAMI) accreditation, so when you book a retrieval with CareFlight, you are in safe hands.

 

CALL THE HELPPOINT TEAM TO BOOK AN AIR AMBULANCE OR FIND OUT HOW CAREFLIGHT AIR AMBULANCE CAN ASSIST

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CareFlight is the only medical retrieval organisation in Australiasia that owns and operates its own fleet of dedicated jets, turbo prop aircraft and helicopters, providing a national and international integrated air ambulance service.

Our specialist clinical teams are all highly skilled and are...

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CareFlight National Map
CareFlight's jets are well placed to service Asia and the Pacific. Our clinical teams also travel with and care for patients aboard commercial flights to and from anywhere in the world.

CareFlight’s clinical medical escorts

Sometimes the most practical and cost-effective way to transport a patient over long distances is on commercial airline scheduled flight. When this is the preferred option, CareFlight can arrange clinical medical escorts to accompany patients and their carers home or to another hospital. Our specialist doctors and nurses have transported patients from the USA, Europe and India via commercial flights, the longest of which took six days to complete.  We place additional crew members at stopover points to ensure continuity of clinical care, and patients requiring life support and ventilation are routinely and safely transported by our teams.

Our experienced centralised logistics officers are based in Sydney at HelpPoint, our logistics and communications hub, and are available 24 hours a day, seven days a week to answer questions on clinical medical escorts and provide support every step of the way.

CALL THE HELPPOINT TEAM TO BOOK AN AIR AMBULANCE OR FIND OUT HOW CAREFLIGHT AIR AMBULANCE CAN ASSIST

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Sometimes the most practical and cost-effective way to transport a patient over long distances is on commercial airline scheduled flight. When this is the preferred option, CareFlight can arrange clinical medical escorts to accompany patients and their carers home or to another hospital. Our...

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Contact and payments

For 24/7 emergency tasking and enquiries please call:

1300 655 855 (within Australia)

+61 2 98937683 (outside Australia)

Email: HelpPoint@careflight.org

Mail: Locked Bag 2002, Wentworthville NSW 2145

If you need to make a payment, please click here

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For 24/7 emergency tasking and enquiries please call:

1300 655 855 (within Australia)

+61 2 98937683 (outside Australia)

Email: HelpPoint@careflight.org

Mail: Locked Bag 2002, Wentworthville NSW 2145

If you need to make a payment, please click here

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