Every minute counts at a traumatic incident, and those minutes are even more precious when medical services are hundreds of kilometres away for those working in remote operations in energy, resources and infrastructure projects.

CareFlight helps to close gaps in emergency response for remote industry projects and brings hospital level treatment to the patient at the scene, resulting in earlier patient intervention and improved outcomes for your employees.

Did you know that the average cost of a workplace injury in the resources sector is an estimated $215,000 in compensation and lost productivity? Recent estimates put the cost of work-related injury and illness in Australia at more than $28.6 billion annually.*


Is your Emergency Response Plan adequate?

For many energy, resources and infrastructure companies, there can often be gaps in the site-specific Emergency Response Plans (ERPs) that operators may be unaware of. These gaps and/or omissions within ERPs have the potential to cause delays and/or uncertainty in responding to accidents, incidents or injuries sustained to personnel working in remote locations. As a consequence, this may contribute to poor patient outcomes and ultimately lead to formal post-incident investigations.

Some questions to ask yourself about your organisation’s ERP:

  • How far away are emergency services from the location?
  • How are you coordinating emergency services?
  • Are emergency services aware of the operations onsite and how to access the area?
  • What would you do if a serious medical emergency or mass casualty event occurred at a remote site today?
  • Are your onsite staff current and confident with first-aid treatment?
  • Have the onsite medical devices been checked and certified recently?
  • Are the onsite consumables within their expiry date, well stocked and ready to use?
  • What is the cost of responding to an incident, not just in dollar terms, but also the related impacts on staff as a result?

Companies operating in remote locations have various regulatory obligations with respect to the health and safety of their employees. Accordingly, we encourage the regular review of site-specific Emergency Response Plans (ERP), coupled with real-world scenario testing.

CareFlight can provide you with a review of the relevant Emergency Response Plans for your organisation or specific work sites, particularly those in remote areas.

Request an Emergency Response Plan Review

CareFlight can conduct a no-obligation review of your Emergency Response Plan.

Request ERP Review


Why engage CareFlight for clinical support?

Having CareFlight integrated with your operations is like having direct access to a hospital when your team needs it, wherever they are.

When an accident occurs on site, your employees can receive faster and more comprehensive medical intervention with direct access to CareFlight’s Medical Retrieval Consultant (MRC Dr) to seek advice on a patient case. With CareFlight’s support you can reduce the severity of a patient’s condition and reduce need for medical evacuation. A faster and effective response means improved patient outcomes and increases the likelihood that your employees make it home to their families, and back to work faster.

When aeromedical evacuation is required, CareFlight provides an integrated response that results in a faster medevac activation response by talking directly to CareFlight, who are familiar with your operations. CareFlight ensures the right aviation and clinical assets are tasked for the appropriate situation.

Not having an integrated medical emergency provider poses significant risks to your organisation, not limited to reputational damage, employee morale and wellbeing, higher injury compensation costs as well as potential regulatory penalties. The organisations within the energy, resources and infrastructure sector that have engaged CareFlight over the last 13 years have peace of mind that they are giving their employees the best possible outcome following an incident.

When you engage CareFlight for Remote Operations Clinical Support will receive:

  • 24/7 access to CareFlight’s doctors and nurses via telemedicine, giving onsite clinicians a direct line for medical advice in emergencies.
  • Emergency Response Plan development, consultation and real-world scenario testing to identify and close gaps in your ERPs that leave your organisation exposed.
  • Faster medevac activation response by talking directly to CareFlight, who are familiar with your company’s operations and site-specific access requirements. Reducing the time for employees to get the help they need.
  • Ability to store specialist medications securely onsite which can be administered by a clinician under supervision from a doctor via telemedicine, expediting employee medical treatment.
  • CareFlight can provide dedicated on-site clinicians directly or through our industry partnerships for particularly high-risk project stages during construction, operations or decommissioning. This can include fit for purpose 4×4 ambulances and on-site clinic and equipment.

Services we provide to energy, resources, defence and infrastructure industries.

Organisations who engage CareFlight for Remote Operations Clinical support all have different needs, we can provide a fully integrated suite of services or clients can pick and choose the relevant services they need to fill gaps in their onsite medical capability. Reach out to our team for a no-obligation discovery session about your operations and your medical needs.

Telemedicine Support

24/7 Immediate access through a direct line of communication with CareFlight for medical advice from a nurse or doctor.


Direct Aeromedical Tasking

Faster medevac activation response by talking directly to CareFlight, who are familiar with your company’s operations. Ensuring the right aviation and clinical assets are tasked for the appropriate mission situation.


Medical Equipment and Pharmaceuticals

Our team can make recommendations and work with you to source the required on-site equipment. CareFlight can also provide advice and support on obtaining a ‘Poisons Permit’.


Onsite Topside Support

Some clients have a requirement for, while others opt for the added security of clinical personnel deployed on-site. Clinical personnel have the necessary skills, experience and equipment to respond to remote emergency situations. CareFlight can provide dedicated on-site clinicians directly or through our industry partnerships for particularly high-risk project stages during construction, operations or decommissioning.


Education and Training

CareFlight is a Registered Training Organisation. Our training provides industry-specific courses to ensure people have the competence and confidence to deal with traumatic incidents in industrial and remote areas.


Clinical Governance and ERP Development

CareFlight can provide clinical governance including site specific ERP assessments and clinical protocols, incident case reviews, as well as full employee first-aid training program administration and management.


Clinical Governance and Accreditations

  • ISO 9001: Quality Management
  • ISO 45001: Occupational Health and Safety
  • ISO 14001: Environmental Management Systems
  • National Safety and Quality Health Service (NSQHS)
  • Australasian College for Emergency Medicine
  • Australian and New Zealand College of Intensive Care Medicine
  • International Assistance Group (IAG)
  • Royal Australian College of General Practitioners
  • Australian College of Rural and Remote Medicine
  • Australian and New Zealand College of Anaesthetists

Enquire about Remote Operations Clinical Support / Get an Emergency Response Plan review.

Our team will contact you for a free no-obligation discovery session about your operations and your on-site medical needs along with providing you with a Capability Statement. We can also provide a review of your Emergency Response Plan and outline the gaps in coverage or unknown risks our clinical team have identified. There are costs associated with a full ERP review and these will be covered in your discovery session with our team.



*Safe Work Australia – Safer, healthier, wealthier: The economic value of reducing work-related injuries and illnesses – Summary Report 2022
*Minerals Council of Australia Media Release – Australian Mining Provides Highly Skilled, Highly Paid And Secure Jobs 2021
*Safe Work Australia Mining Data Dashboard – https://data.safeworkaustralia.gov.au/interactive-data/industry/mining