Reconciliation Action Plan - CareFlight

CareFlight views reconciliation as key to underpinning our vision to be the most advanced integrated aeromedical service, trusted by all Australians. 

CareFlight began our reconciliation journey in 2016, focusing on further developing and strengthening relationships with Aboriginal and Torres Strait Islander peoples, engaging staff and stakeholders in reconciliation, and developing and piloting innovative strategies to empower Aboriginal and Torres Strait Islander peoples. Explore our journey below.

Justine Williams, CareFlight Community Relations Manager
CareFlight Community Relations Manager Justine Williams, a descendent of the Larrakia and Iwaidja traditional owner groups.


  • Commitment by CareFlight Board of
    Directors and Management team to
    consider reconciliation in all aspects of the
  • Identified the need to develop a
    Reconciliation Action Plan (RAP).
  • Community Relations Manager position
    created to drive reconciliation process.
  • Cross cultural awareness training was
    introduced for CareFlight team members.
  • Reconciliation Action Plan Working Group
    (RAPWG) was formed and includes staff and
    local stakeholder representatives.
CareFlight visits the Tiwi Islands as part of its Community Visit Program.


  • Inaugural Reflect Reconciliation Action Plan
    released on 15 February 2017 with a series of
    staff and community engagement events.
  • Community Visit Program commenced to
    visit communities to maintain and strengthen
    relationships at a non-mission speed.
Jordan Sing, CareFlight Engineering Apprentice
CareFlight Engineering Apprentice Jordan Sing, a descendant of the Larrakia and Kiyuk traditional owner groups.


  • Aboriginal and Torres Strait Islander Career
    Development and Employment Strategy created, with
    objective to increase the number of Aboriginal and
    Torres Strait Islander employee across CareFlight.
  • RAPWG and our Community Relations Manager
    worked to build relationships with Traditional
    Owner groups and other organisations to develop
    protocols for Welcome to Country, Smoking
    Ceremonies and permission to visit country.
  • Naming ceremony for aircraft Garramilla / City of
    Darwin with Larrakia leaders in Darwin.
  • Language appropriate signage for airstrips developed and
    review of collateral to ensure it delivers effective
    communication to the communities we work with.
Philip Roberts and Mick Frewen with Lisa Mumbin at CareFlight's Katherine Aircraft Naming Ceremony
CareFlight NT General Manager Philip Roberts and CareFlight CEO Mick Frewen with Jawoyn Association Chairperson Lisa Mumbin at CareFlight's Aircraft Naming Ceremony in Katherine.


  • Participated in community NAIDOC events and
    hosted our inaugural CareFlight Open Day in Darwin
    as a part of the NAIDOC calendar of events.
  • Naming ceremony for aircraft Pamjang Peyintin
    – Maj Nguluk / Town of Katherine with Jawoyn
    leaders in Katherine.
  • The 2019 ‘Casablanca’ Hangar Ball offered goods,
    services, artwork and support donated by local
    Indigenous communities and organisations.
  • Community Relations Manager attended the
    national NAIDOC Conference in Melbourne,
    celebrating the theme Voice. Treaty. Truth.
2017 Patient Transfer
CareFlight Flight Nurse Trudy Guiney transports an infant from Elcho Island.


  • CareFlight entered the second phase
    of our reconciliation journey with the launch
    of our Innovate Reconciliation Action
    Plan on 17 February 2020 at our
    Darwin operation. The CareFlight
    Board, management and team members
    joined with Aboriginal and Torres Strait
    Islander organisations and community
    members to celebrate this launch.

Read our Innovate Reconciliation Action Plan here.

Download the PDF liftout